Customer Relationship Management
The customer lifecycle in the car retail industry is very unique. Years can pass between actual vehicle purchases, and buyers often weigh their decisions for months. At the same time, maintaining customer loyalty and a strong, trusting relationship is absolutely vital. In James's toolkit, you will also find customer relationship management (CRM) tools.
Customer lead capture
New contacts are automatically created in the customer database through the standard features and forms provided by the publishing system. In addition, customer details can be added, managed, and updated via the CRM system whenever a salesperson or customer service representative is contacted or reaches out to a customer. James effectively detects duplicate contacts, ensuring your customer data stays accurate and clean.
The customer database also shows you details about the customer's current and previously purchased vehicles.
Sales tools
Your website's conversions are linked directly to identified leads and can be routed to the right salespeople based on the specific car, the chosen brand, or the dealership location. Through this same tool, you can also create personalized customer documents, such as test drive agreements and offers.
Integrations
James integrates easily with marketing automation systems, chat services, and other back-end systems used by your company.
Two-way integrations are configured to serve your business in the best possible way.
AI as part of customer relationship management
AI helps you search, analyze, and edit customer data. Here are a few examples of commands you can use in James:
Find customers who bought an Audi A4 during 2024.
What has been our dealership's lead response time over the last 30 days?
Transfer customer contacts from Salesperson A to Salesperson B.
Contact us
We want to listen to our customers and build a product that truly meets the needs of car dealerships!
